Soft Cost Recovery: What is the Future in the “New” Economy?

Published by Robert C. Mattern in the ALA New York City Chapter Magazine September/October issue - Pages 20-23 (link to article below)

The practice of soft cost recovery in the legal environment is under intense scrutiny. As clients are increasingly pushing back on soft cost charges and partners are reluctant to charge anything “extra,” now is the time to take a fresh look at cost recovery practices.

More than 50% of firms have still not fully integrated into the print and scan issues of cost recovery, which leaves them with a declining revenue stream and increases the impact on their overhead. Copies and faxes are not nearly as standard in legal workflow as in the past, but cost recovery programs have not been updated to reflect this shift, to their own detriment.

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